EXCHANGES - RETURNS - PRODUCT REPLACEMENT
In all cases where you are asking for a refund or replacement of the product purchased you must inform us within fourteen (14) days of the receipt of the item via the email address [email protected] asking for return or replacement, and you should also provide a contact telephone number.
All orders outside of Greece are responsible for their return shipping costs, except from those cases of product defects or delivery of the wrong product.
Conditions for refund:
1. the product must not have been used or worn
2. return must be made within fourteen (14) calendar days
3. the product must be accompanied by the original proof of purchase (receipt, invoice, delivery note invoice etc.)
4. and must be in the condition in which it was received by the customer, complete and undamaged, and accompanied by the packaging that normally accompanies the product
In order to return the item(s) in good condition they must be packaged appropriately - in a larger box - so that they are protected during shipping.
You have the right to return item(s) purchased and ask for a replacement for the following reasons:
1. DELIVERY OF THE WRONG PRODUCT
In those cases where “AKRIVOS GEORGE” is clearly responsible for delivery of items of a different design or size from that entered in the order form, you may return the item in question.
Return of the items is free of charge throughout Greece.
2. PRODUCT DEFECTS
In those cases in which there is a defect in the item you have the right to return the product you purchased and ask for its replacement by another product or products of a value up to or equivalent to the price you have already paid, or higher on payment of an additional sum, if you wish, within 14 calendar days of receipt of the item.
In case you would like to return items throughout Greece we will not charge you, as long as you communicate first with our customer services department 0030 2231 602106
3. PRODUCT EXCHANGE
If you decide you wish to exchange the product you purchased you must enter the product code or codes and their size(s) in your e-mail communication and one of our associates will contact you.
In case you would like to return items throughout Greece we will charge you 5€ ( return per delivery & within 14 days), as long as you communicate first with our with our customer services department 0030 2231 602106 (Mon-Fri 09:00-21:00).
No money is returned and the customer should choose a new product equal to or greater value. For the cost of sending the new product, the charging of transfers shall be effected on the basis of the method payment selected on the original market.
To cancel any order before shipping and delivery by courier you must contact 2231 602106, quoting your Order Number.